Returns and Refund Policy

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You’ll absolutely love our products and services.

However, you’re fully protected by a “No Questions Asked” 30-day 100% money-back return guarantee for 30 days after receipt of your order valid on the purchase price of any items in your order. If you completed your purchase at Amazon or other external marketplaces, please submit your return/refund request through their site. If you purchased a product directly through you can contact us about a return.

Here’s how it works…

If for some reason you’re dissatisfied with your product at any time during the first 30 days after receipt of your purchase for direct purchases from us, simply return all products we shipped to you in the original packaging, unused, with no damage or missing parts to the address listed below along with the RMA number we issue you. You’ll get your purchase price back. That’s a firm promise and commitment. No questions asked.

If you wish to claim a refund due to a defective product, you will need to submit for the RMA within 7 days after receipt of the product to be eligible for replacement. Additional documentation such as detailed photographs may be required. Depending on the item, we may or may not have you return the defective product to us. Because this is a special use case for returns and refunds, the shipping arrangements may be different, but the RMA process other than shipping must be followed in the same manner. Any packages returned to us with “Return to Sender” and no RMA are not eligible for a refund.

If you are considering a refund due to shipping times, please work with Amazon for purchases through their Marketplace. We try our best to estimate shipping times on anything bought at so if your order is late, please contact us. Perishable goods such as food, flowers, newspapers or magazines cannot be returned but we can work with you if there is product damage. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gasses but we normally make sure that these products we sell are not in those categories.

Unfortunately, any order shipping costs charged are not refundable.

Additional non-returnable items include:

  • Gift Cards
  • Customized and personalized products
  • Downloadable software or digital products like e-books
  • Some health and personal care items
  • Specially Marked Clearance items (only regularly-priced items and non-clearance sale items may be refunded) Discounted products (as opposed to clearly marked “Clearance” items, are eligible for a refund under the normal policy.

In order to obtain a full or partial refund under this policy, physical products should be shipped to the address listed below in the Refunds Process, must include your RMA number, purchase information (such as a copy of your receipt or proof of purchase) so that we can make a refund, and should be in merchantable condition (i.e. we could resell them because they’re in good condition) and in the original packaging. When we send you the RMA, we can also send you a prepaid return label if we ask you to return the product. If you have any questions in this regard, please contact us.

Keep in mind that this policy is for items purchased ON Returns and refunds on purchases placed on an outside Marketplace should be handled through their processes.

You will be responsible for arranging the shipping to our Returns Center for returning your item UNLESS you request a ground shipping label from us during the RMA process.

Please follow this Refunds Process exactly or we may not be able to process your refund. You must promptly return the product on receipt of your RMA number if we ask for it to be returned. Do not mail your purchase back to any other address than listed here. We require a receipt number or copy or proof of purchase, as well.

Refunds Process

  1. Use the Contact Form on our site at Contact Us to request an RMA #. Please request a shipping label as well if you wish us to provide one.
  2. The message should include the phrase “Refund Request”, should specify the product and quantity to be returned, and should include your name, order number, and email used in your purchase.
  3. Within 48 hours (2 business days), you will receive an RMA # in an email from us
  4. Ship your product to our Return Center at:
    Product Return Center
    Attention RMA #: (include provided RMA # here)
    2512 E Evergreen Blvd #65
    Vancouver, WA 98661
  5. Once we have received and inspected the returned merchandise, we will issue a refund to the same source of your payment (Paypal, credit card, etc.). Original shipping costs (if you paid for shipping above and beyond ground shipping) are non-refundable. If you receive a refund, your refund will be for the products purchased in your order less any shipping cost.

With the exception of Amazon or other Marketplaces and their return process, please do not send your purchase back to the manufacturer or any address other than the one listed in this Process or use “Return to Sender” on the package. If your package is returned to us marked “Addressee Unknown” or other notes from package carriers indicating they could not deliver the package as addressed, your order is not eligible for a full refund because of non-receipt when you gave us incorrect shipping information.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund based on the product condition. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment subject to the usual processing times.

If you haven’t received a refund within a week after receiving your notice of an approved return, first check your credit card statement again. Then contact your credit card company, since it may take some time before your refund is officially posted by them. If you’ve done all of this and you still have not received your refund yet, please contact us by using our contact form and include the RMA number in your submission.

We only replace items if they are defective or damaged upon arrival. If you need to exchange it for the same item, send us an email by using our contact form to receive an RMA for an exchange and send your item to the same address listed above (again, only for JazzyPicks direct orders. Contact the Marketplace like Amazon otherwise). Depending on where you live, the time it may take for your exchanged product to reach you may vary.

To serve you and other customers better in the future, we would like to request (but do not require) that you let us know why you want a refund. We want satisfied customers above all. If you have any concerns, questions, or issues, please do contact us right away. You can use any methods on the Contact page, including our phone number, our contact form, address, or an email to

Please remember that asking for a refund but continuing to use the products purchased from us is the same thing as stealing and may also violate some applicable intellectual property rights laws.

Last Updated: December 27, 2019

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