You’ll absolutely love our products and services.
However, you’re fully protected by a “No Questions Asked” 30-day 100% money-back return guarantee for 30 days after receipt of your order valid on the purchase price of any items in your order.
Here’s how it works…
If for some reason you’re dissatisfied with your product at any time during the first 30 days after receipt of your purchase, simply return all products we shipped to you in the original packaging, unused, with no damage or missing parts to the address listed below along with the RMA number we issue you. You’ll get your purchase price back. That’s a firm promise and commitment. No questions asked.
If you wish to claim a refund due to a defective product, you will need to submit for the RMA within 7 days after receipt of the product to be eligible. Additional documentation such as detailed photographs may be required. Depending on the item, we may or may not have you return the defective product to us. Because this is a special use case for returns and refunds, the shipping arrangements may be different, but the RMA process other than shipping must be followed in the same manner. Any packages returned to us with “Return to Sender” and no RMA are not eligible for a refund.
If you are considering a refund due to shipping times, please know that shipping times for promotional items and promotional shipping methods can take from 3-6 weeks for delivery. These items are not eligible for a return unless you have not received the product within 6 weeks of the shipment date. Expedited Shipping with a Tracking number shipping times are 2-3 weeks on average from the shipping date and are eligible for return if you don’t receive the package within 25 days of shipment. Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gasses.Unfortunately, any order shipping costs charged are not refundable.
Unfortunately, any order shipping costs charged are not refundable.
Additional non-returnable items include:
- Gift Cards
- Customized and personalized products
- Downloadable software or digital products like e-books
- Some health and personal care items
- Specially Marked Clearance items (only regularly-priced items and non-clearance sale items may be refunded) Discounted products (as opposed to clearly marked “Clearance” items, are eligible for a refund under the normal policy.
In order to obtain a full or partial refund under this policy, physical products should be shipped to the address listed below in the Refunds Process, must include your RMA number, purchase information (such as a copy of your receipt or proof of purchase) so that we can make a refund, and should be in merchantable condition (i.e. we could resell them because they’re in good condition) and in the original packaging. Returned physical products may be subject to a re-stocking fee equivalent to 15% of the purchase price if returned in less than merchantable condition. If you have any questions in this regard, please contact us.
You will be responsible for arranging the shipping to our Returns Center for returning your item unless you request a shipping label from us during the RMA process. Shipping reimbursement or a shipping label from us is only available for standard ground shipping costs. If you pay the shipping back, we will include the ground shipping cost in your refund.
Please follow this Refunds Process exactly or we may not be able to process your refund. You must promptly return the product on receipt of your RMA number. Do not mail your purchase back to any other address than listed here. We require a receipt number or copy or proof of purchase, as well.
- Use the Contact Form on our site at Contact Us to request an RMA #. Please request a shipping label as well if you wish us to provide one.
- The message should include the phrase “Refund Request”, should specify the product and quantity to be returned, and should include your name, order number, and email used in your purchase.
- Within 48 hours (2 business days), you will receive an RMA # in an email from us
- Ship your product to our Return Center at:
Product Return Center
Attention RMA #: (include provided RMA # here)
2702 NE 114th Avenue, Ste J4 #65
Vancouver, WA 98684
- Once we have received and inspected the returned merchandise, we will issue a refund to the same source of your payment (Paypal, credit card, etc.). Original shipping costs are non-refundable. If you receive a refund, your refund will be for the products purchased in your order less original shipping.
Please do not send your purchase back to the manufacturer or any address other than the one listed in this Process or use “Return to Sender” on the package. If your package is returned to us marked “Addressee Unknown” or other notes from USPS indicating they could not deliver the package as addressed, your order is not eligible for a full refund because of non-receipt if you gave us incorrect shipping information. However, if this happens, we will be happy to ship the order to you again at no cost using promotional shipping or for a small fee using Expedited Shipping. To do that, we need to have corrected shipping information from you. If you choose not to have the package sent again, there will be a 15% charge to cover fees, original shipping, and restocking. If the address mistake was ours, we will reship to you with free Expedited Shipping upon your confirmation of the shipping address in your order detail.
We don’t guarantee that we will receive your returned item so tracking proof of delivery may be needed for larger value items over $75. We suggest an investment on your part for tracked shipping in that case.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund based on the product condition. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment subject to the usual processing times.
If you haven’t received a refund within a week after receiving your notice of an approved return, first check your credit card statement again. Then contact your credit card company, since it may take some time before your refund is officially posted by them. If you’ve done all of this and you still have not received your refund yet, please contact us by using our contact form and include the RMA number in your submission.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email by using our contact form to receive an RMA for an exchange and send your item to the same address listed above. Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be sent to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will notify the purchaser and send a refund to the gift giver when you submit your RMA request and qualify for the refund.
To serve you and other customers better in the future, we would like to request (but do not require) that you let us know why you want a refund. We want satisfied customers above all. If you have any concerns, questions, or issues, please do contact us right away. You can use any methods on the Contact page, including our 800 number, our contact form, address, or an email to firstname.lastname@example.org
Please remember that asking for a refund but continuing to use the products purchased from us is the same thing as stealing and may also violate some applicable intellectual property rights laws.
Last Updated: May 7, 2018
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